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Serving Others No Matter How You Lead

While still in the deep physical and economic impact of the Covid-19 pandemic, we are seeing unprecedented needs across our industries and communities.

People in need of food. Medical offices needing supplies. Businesses need support just to make it through. Neighborhoods needing something positive.

And we continue to see people helping people. Businesses meeting individuals’ needs. People coming to the aid of organizations and businesses.

It’s in a matter of crisis such as this that we see what human nature is all about. It’s encouraging to see the positive behavior that comes from serving others.

But while we also see the rise of good in people, we may not see the self-serving nature of those that take advantage of these times for their own ambition. Why? Because they are busy serving others as well.

It’s always a good time to serve others. Just not with yourself in the front of the line.

Some leaders are still focused on making their numbers if at all possible, climbing the corporate ladder, or gaining status and bragging rights. And yet they know that they need to be more than just “greedy” at a time like this, so they spend more time looking at how to serve others and meet the needs that are rampant in a crisis.

This example of leadership facade gets hidden through the efforts of meeting a crisis. Usually the facade is not seen until sometime after the crisis is over.

But what’s truly interesting in this is that whether from having a genuine care for others or from selfish ambition, the willingness and focus on serving others comes through. And this exposes what true leadership is at it’s core.

It’s in a matter of crisis such as this that we see what human nature is all about. It’s encouraging to see the positive behavior that comes from serving others.

How ironic that the main purpose of pure leadership is exemplified on both sides of the leadership coin.

It’s always a good time to serve others. Just not with yourself in the front of the line.

(image: pixabay/canva/upwardsleader)

The HD Leader

One of the most important responsibilities of being a leader is to train or mentor those in your charge to become greater in their role. It is a responsibility given to line managers, parents, coaches, CEO’s, teachers, and other various leaders in all types of organizations. However a survey of most of the training that is done shows a poor understanding of just how important the correct mindset needs to be in order to effectively develop others.

Why so many leaders and entire organizations miss the opportunity to effectively train and develop their people can be due to a myriad of legitimate reasons (such as time and/or budget constraints). Regardless of the rationale, what results is that the training falls far short of what is needed to develop people and move the organization forward.

Training is the process of duplicating a behavior, work pattern, attitude, or philosophy of thinking among other people. Yet there are many organizations do not put forth a clear picture of what they want people to learn, teach, or even foster. Their picture is fuzzy, out of focus, and sometimes greatly blurred for lack of vision.

Take if you will a copy machine. If you photocopy a drawing on a standard copy machine, you may not notice a very slight difference from the original. The lines may seem fairly crisp, but you’ll barely notice any discernible difference.

Now take that copy, and make a copy from it. So you have a copy of a copy. Then repeat this process over about 10 times, and you’ll see a noticeable difference. The latest picture probably is a stark contrast to the original. It’s not crisp, probably blurred, and is not the best representation of what you started with. As Michael Keaton’s cloned character in the film “Multiplicity” stated, “You know what happens when you make a copy from a copy… It’s not very sharp!”

It is claimed that people retain only 80% of what is properly trained. So even with the best standard methods of training, there is still a loss in replicating. So wouldn’t it make sense that the training needs to intensify?

The solution? Be an “HD Leader”. An HDTV intensifies the pixels which gives a higher resolution, clarity, and brightness. The HD Leader intensifies their culture, their expectations, and their behaviors to more crisply duplicate these traits. Here’s how it manifests:

Resolution. “Leaders don’t create followers. Leaders create leaders.” – Lou Holtz That’s what being an HD leader does. You replicate yourself, a leader, and not a fuzzy version of a leader. You train to the finest of detail (resolution) of what a leader is.  Have the attitude daily that you are raising future leaders, not workers.

Clarity. “You teach what you KNOW. You reproduce what you DO.” – Don’t just teach, don’t just show, but lead in the way it should be done. Show clarity and transparency in not only what is taught, but what is modeled. Do this consistently, as others will mirror your actions instead of your words.

Brightness. “If you want your people to be hot, be red hot. You want them to be red hot, be white hot.” – Realize the natural tendency to lessen will always be pulling. So counteract it be being an even more remarkable version of yourself. Shine brighter and get your people to shine brighter themselves. Intensify your thinking, passion, and character to ensure those around you will rise to the standard you’ve set.

So what about you? Do you have other methods of how to be an “HD Leader”? If so, please feel free to share your ideas. Then, go out and make a difference with them!!

(Hi Def logo courtesy of http://www.commons.wikimedia.org)

A Leadership ‘Tip’ From … Servers

Waiter  walking with beverage on tray Royalty Free Stock Photos

You watch these people, and have a quiet awe of how they can do it. Steady hands yet moving briskly along the restaurant with a tray of water, iced tea, or other beverage. Servers – these hard-working men & women who have to juggle so many different demands in their shift – gliding along the floor without spilling anything.

How do they do it? How is it possible to have drinks filled almost to the brim, balanced, and gracefully move around obstacles, both stationary and moving, to their destination without an accident?

It’s the same principle that allows leaders to achieve results. They keep their eyes on the goal.

Servers are instructed never to look at the glass, but straight ahead. Once your eyes notice what your doing, you overcompensate and the balance shifts. That’s how spills happen, which then takes the server off their other responsibilities. They’re told to just grab the tray and their hands will naturally balance and self-correct. Yes, other patrons may beckon for their attention. People may dart in their way in a split second. Yet they just keep their focus and successfully march towards their next destination.

As leaders we can ill afford to take our eyes off the ball, to get distracted with the details of what we’re doing. We must fix our eyes on the goal, no matter what distractions and disruption occurs along the way. Other tables of relative urgency may tug at us, but we must stay the course to deliver the goods we’ve been charged to make happen.

Stay focused on your goals, and the other disruptions won’t spill over on you.

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