Category Archives: #ThursdayThought
Everyone wants it. Not everyone gets it.
How do you guarantee that you won’t get respect? Here are some proven ways:
- Being self-serving
- Having a critical spirit
- Not listening
- Being uncaring
If you desire respect, which is given, not commanded, you’ll need to keep in mind the following equation:
RESPECT = TRUST + KNOWLEDGE
If you have knowledge of your field, or are resourceful and know how to get others to innovate and engage in a common vision, you have the knowledge necessary to elicit respect.
And if your people trust you and know that you have their back, then respect will come naturally.
Your don;t have to have a great deal of knowledge or trust to start off with. Just enough genuine trust and basic knowledge is all that is needed for a foundation to be established.
However, once the foundation is laid down, then a great leader will continue to increase in knowledge and gaining trust of their people.
Respects grows when others know you are growing and have their best interest at hand.
A few years ago, the NBA changed its rules and replaced the “20 second timeout” (which actually lasted about 60 seconds) with a more consistent timeout structure to benefit the pace of play and fan experience.
It was a good move on their part to replace it.
However, it may be a better move on our parts to implement it.
In our time-starved work cultures, for the time it takes to wash our hands properly, 20 seconds can be immensely beneficial in a myriad of ways.
Let’s consider the benefits to taking 20 seconds:
- Time to breathe deeply and relax
- Time to stretch and stand
- A quick recollection of thought process
- Necessary time to read an email in context (especially the body of the email)
- Time to quell emotions before an email reply
- The ability to ponder a difficult analysis
- Shooting off a quick text to encourage someone
- A chance to look over your goals or dreams and re-inspire your purpose
- A harbor of time to pray or meditate
- Being thankful for what you have
Imagine the impact on our attitudes, perspective, relationships and harmony of life if we implemented a “20 second timeout” in our daily routine.
It’s time we all can afford.
Branding is not just a logo, a marketing campaign, or your social media presence.
Branding is the call center operator answering the phone. The person on the other end of the “Can I Help You?” chat on your website. The people filling orders to ship to your customers.
Branding is your website experience, your warranty and the timeliness of your deliveries. It’s the first interaction with your customer, all word of mouth afterwards, and your most recent touchpoint with anyone.
Branding is your reputation. And thus your reputation, CX, systems, culture, personnel and marketing is your branding. Branding is everything. Branding is your reputation.
And as such, everything is branding. Which should keep all of our actions in proper perspective.