Category Archives: Character-based Leadership
Mark Miller is an accomplished leadership author whose day job is as puts it “selling chicken.”
As Vice President of High Performance Leadership for Chick-Fil-A, Mark knows what it tskes to make and duplicate leaders throughout a large organization. he has a passion for developing and teaching, and his new book that released earlier this year, Leaders Made Here, continnues on that path to leadeship development that Mark started many years ago. We appreciate his sharing his wisdom and insight with us today.
Originally published on GreatLeadersServe.com
Leaders face obstacles daily, and often, we may not even think much about it. Challenges are just part of what we do. But what about a new leader, what issues does he or she face? What mistakes do you see new leaders make that could be avoided?
The following issues are often contributing factors when you see a new leader have a false start…
No vision – Leadership always begins with a picture of the future. People expect their leaders to have a destination in mind. Our followers have many questions for us even if we are new… “What are we trying to accomplish? What are we trying to become? Why does it matter?” As soon as possible, begin to paint a picture of the future. A partially formed vision is better than no vision at all.
Too few questions – The majority of leaders, new and seasoned, ask too few questions. This is extremely dangerous for the new leader. He or she may make countless bad assumptions that could be avoided with some carefully crafted questions: What are the biggest opportunities around here? What’s your favorite, and least favorite, thing about working here? Etc.
Insufficient context – The likelihood of this being a major issue for the new leader is in direct proportion to the number of questions he/she asks. What you don’t know can hurt you. Lack of context can make a leader look incompetent and out of touch. As a new leader, you are trying to build credibility and trust. You don’t have any chips to burn.
Moving too fast – or too slow – This one is tricky. Every situation is different. And, every situation demands its own pace. If you move too fast, the odds of a disaster escalate. When you move too quickly, you are at risk of missing the context and making bad decisions. The flip side – if you move too slowly, many will question your courage, competence and your leadership. Trust your instincts and remember… Progress is always preceded by change.
Trying to make everyone happy – This is a curse every leader must face and defeat. If you are a new leader, you are probably hypersensitive on this issue. You really do want people to like you – most human beings share a degree of this sentiment. However, leaders know to succumb to this desire dooms your leadership from the beginning. Your goal is not to make people angry – it is to lead with all diligence. If you work to make everyone happy, you’ll work yourself out of a job.
If you are a new leader, congratulations! Get ready for a fast start.
What mistakes do you see new leaders make?
Mark Miller is the best-selling author of 6 books, an in-demand speaker and the Vice President of High-Performance Leadership at Chick-fil-A. His latest book, Leaders Made Here, describes how to nurture leaders throughout the organization, from the front lines to the executive ranks and outlines a clear and replicable approach to creating the leadership bench every organization needs.
A recent workplace training study over the last year resulted in an astonishing fact:
Between 79-80% or workplaces spent less than $1000 in training on their employees
That’s a staggering amount and even more when you break it down further:
- Given a median hourly rate of $22, this equates to 45 hours of training
- 45 hours is just barley the first week of work for a full-time employee
- This is an annual figure, meaning onboarded staff from prior years barely get 1 hour of training and development a week
- Weekly, the average employee gets less than $20 of training spent on them to develop skills or increase productivity
It’s no wonder that lack of adequate training, development of skills, and creation of new challenges are a consistent metric that appears in most every survey of why employees leave.
Leaders and organizations can do better than this. So as to get our mental acuity focused into the realm of increasing training competency, here is a checklist of items you’ll want to consider in making your training programs effective to better develop your staff and organization.
- Onboarding with Clear Expectations.
- Onboarding with a Mentor, Big Sister/Brother
- Mini-boot camp (or training camp) training (any title will do)
- Yearly skills calibration
- Micro-learning accessibility
- Tailor training methods to meet employees needs, not company’s (or the trainer’s)
- Thread Culture, Values, Vision through every fabric of training (yes, the finance team too!!)
- Subject ALL staff, from hourly to C-level – to the exact same training modules and sessions
- Mix up remote digital training with in-person small groups
- Find each person’s needs and match to a training plan
- Train every day (athletes and orchestras do it!)
- Make training a bigger budget line item – it does ensure a solid ROI if done right
- Leadership must by in
- Training must be a culture, not a counter-culture
- Always work to improve content, engagement, and relevancy
- Ask trainees for feedback personally, not through a survey
- If you do ask for feedback through a survey (because some of you will), leave open ended comment boxes so employees aren’t penned into a few irrelevant answers that don’t allow them honest feedback
- Infuse fun and creativity
- Encourage training credit in extra-curricular training that augments and dovetails into the work (thru Lynda.com, local colleges, online sessions, etc)
- Reinforce continually to keep skills sharp throughout their career
- Have a monthly training focus throughout the entire organization to rally around a core value (customer service, safety, communication, integrity, etc)
- Combine learning styles for maximum impact and reach
- Include your hourly staff in teaching to build there skills and grow future teachers, trainers, subject matter experts, leaders
- Don’t make it boring – mix it up with breaks, change seat locations, content structure to avoid boredom and increase retention
These are just a few of the many ways great companies get proper training done. It’s easy – if you’re willing to make it happen. And it reaps benefits – if you execute it correctly.
If you have other methods of training that you’d like to include, please list them below!!
If many leaders took the time to be self-aware and accountable, they would discover so much about how they hamper their credibility and effectiveness in their role.
In today’s world of shifting blame, wanting immediate (though unrealistic) results, and rushing from task to task without deep thought, many leader’s today run into traps that an honest self-assessment and shoring up can avoid. Here are some ways that leaders, and perhaps yourself, may be destroying our credibility as an effective and respected leader:
- Blaming others for a ball dropped on our end
- Not listening to instructions, expectations, feedback, or requests
- Pushing through to get results, or other subtle or overt ways of bullying
- Making hyperbolic claims to generate an emotional response and get a desired outcome
- Having an unrealistic time frame or expectation
- Being frustrated at other’s inefficiency or incompetence when they were not properly trained
- Not communication expectations and being frustrated when they are not met
- Being late, short in tone, or barely engaged in any personal interaction
- Calling others to account for failed performance without having all the facts
For any leader to have any success, they must be able to understand their thoughts and communicate them to everyone in their sphere. They must also come to grips with realism, both within themselves and with others, to ensure they know processes and improvement measures. Great leaders speak plainly, with facts, and take the heat for any missteps on their end. Overall, the best leaders are astute at gathering information, communicating if to everyone involved, and processing the feedback to improve performance, expectations, and processes with maximum engagement and minimal disconnect and confusion.
Determine to build these skills within yourself and watch the impact and turnaround your organization will reap from having a credible and capable leader who can properly process what goes on around them.