#ThursdayThought – The Wrong Use of Email CC
An email exchange between two individuals in discussing a matter occurs.
Then during the exchange another person is cc’d – usually one party’s supervisor.
This creates a conundrum of trust if handled wrong.
If the cc’ing was to keep the supervisor in the loop, then it should be explained in the email.
But many times the reason that someone is folded into the email chain is to bring a layer of accountability into the fold, many times not necessary. And this erodes trust very quickly.
Carbon copying someone’s boss on an email can send many negative tones. They may think you’re trying to pig pile on them or trying to leverage their boss to get a desired outcome. They make think that since you called in Big Sister or Big Brother, that now they’re being thrown under the bus. They are now in a defensive position and the entire tone of the working relationship will change.
CC’ing in an email is necessary if it’s done for the right reasons. If you try to play off an employee and their supervisor to get your way, you’ve created mistrust and loss of credibility.
Be very clear if you need to copy others, especially as the conversation goes. But if your intention is to hold someone accountable then you’re setting an allowance for behavior where people can create mistrust to get there way.
And for the BCC (Blind carbon copy) line, where no ones knows you cc’d someone else – don’t even use it. Disable it and kill it altogether.
Speak up front with respect and you’ll do more to establish a better working culture which yields far better results.