Make Culture Ripple Effect Your Business
There are two ways to have your organization be molded.
The first way it to enact policies and practices as you go. This method addresses performance issues when they arise, meets compliance and regulatory standards, and manages the overall behaviors of the company.
It also has a direct impact on culture. and typically a negative one.
When policies are the driving mechanism in managing and leading, they take priority in the strategic goals of the company, leaving culture to be wrapped around it and fit in where it can.
For instance, if a policy is implemented in reaction to a new regulation of due to circumstances like increased injuries, then the culture may have to adapt in response. A company that claims customer service as a key value can hardly execute that culture when it devises a tenuous procedure on verifying returns or damage claims that protect the company first and leave consumers with a poor experience on how these claims are handled.
That’s where culture needs to be the driving force in everything an organization does. This is the second and best way to have your organization molded.
When culture has its rightful and preeminent place in your organization, it will permeate everything it touches. Culture well defined will seep its way into meetings, decision making, processes, and yes even policies. When culture is allowed to have its way, it will transform the way a company operates.
Those policies that are necessary due to regulatory compliance become less of an encumbrance to staff. Instead, culture will look at the compliance issue and say “How can we enact this in a way that still gives dignity to our people and excellent service to our customers?”
Culture will always keep your core values intact, engagement high, and your systems in congruence with your people. It will allow the human touch in business, not like the robotic and cold, technical and policy-driven approach does.
When culture is at the center, it’s effects will ripple out and make lasting waves through your organization. It flows more freely because it doesn’t force actions but enables them to be more organic.