Make Communication Personal To Establish Greater Connection
As our modes of communication have grown and evolved over the years, we find ourselves to have more and more frequent interaction.
While emails, texts, IM’s and other digital communications increase, our time spent on each one decreases. In an effort to save time, digital communication has become a shortened prose of quick sentences, bullet-point information, and even abbreviated messages in reaction to handling the volume we receive daily.
And with it, our ability to be personal and build deeper working relationships with others through these means diminishes as well.
So how do we build better relationships within our current communication mediums?
Quite simple – put the relationship back into our communication.
If we personalize our email chains, text messages, IM’s, and other digital communication, we can make tremendous progress in connections, team building, validating our people, and making others feel valued.
Some quick and easy ways to personalize our communication would be:
- Start your texts with the recipient’s name
- Address your emails with a friendly tone such as “Good Morning Amanda” or “Peter, good afternoon”
- Address specific people in group emails that you want to connect with
- Address everyone in group emails with “Good day teammates” or “Happy Thursday to the Clinical Staff”
- Start Mondays off with the salutation and “Hope your weekend was restful/fun”
- If someone comes back from vacation “Welcome back Joanie, hope you had a great time in Cancun!”
- Encourage people on Fridays to have fun, rest, and recharge – “Enjoy your family this weekend Todd!”
- Single out and praise people for great work they’ve done – “Thanks Russ for that work on the Martindale project”.
- Always, always say “Please” and “Thank You”
These are just a few of the ways to generate deeper working relationships and build stronger organizations and culture. You may wish to use emoticons in texts or IM’s, “LOL”s, or any other modern message as well as long as it’s professional and positively builds the relationship. The trick is to know your people, work towards connecting, and treating them remotely as you would do so in person.
Don’t let digital communication become a barrier in your work culture. Take a moment to make it personal and have others feel valued.