Build A Culture Of Thankful Appreciation
In my Monday post for Lead Change Group, the topic of thanking your people was discussed. In it the case was made in how simple and effective a genuine thank you makes a positive impact in the organization.
One of the commentators, Rey Carr, wrote the following response to my post:
Indeed, “thank you” is a powerful yet simple way to make a lasting impression. But you know what’s as interesting? Is what does the receiver of the “thank you” say after you say thank you. Often you hear a response of “no problem,” or if you’re in Australia, “no worries.” But a better response might be for the receiver of the thank you to say, “I know you’d do the same for me.” This is a way of reinforcing or cementing the collaborative relationship at work.
Rey brings up a great concept here: How does our culture sustain thankful appreciation throughout the workplace?
We know the results of insincere thanks, or even none at all. But just as damaging to the culture is the recipient not being appreciative of a genuine recognition of their efforts.
Suspicious or disingenuous feelings towards even the best efforts to praise can be due to underlying culture, company history, or poor leadership (either prior or incumbent). It can disrupt momentum and create further divisions among the team.
The way to counteract this is to cultivate a sustained attitude of teamwork that “catch(es) them doing something right.” While it may sound rather cliche, the more you promote and lead your people to promote the efforts of their colleagues, over time this suspicion will diminish and people will eagerly accept what’s been said and seek more opportunity to do the same for them. As with any culture, it takes time, laying out expectations, and keeping the vision before everyone until they catch it.
While you may not get the same responses as Rey’s examples, your unique team dynamic and the personalities of your people will shine through in it’s own way. What’s exhilarating is to see it manifest and take a life of it’s own.
Build thankful appreciation into the everyday fabric of your workplace. Gracious workers will value and do more for each other as a result.